Terms of use for renters – Bobilvei

Last updated: 27 October 2026

Status as of October 2026: Bobilvei is under development and has not launched. The terms describe the service as it is today. We will update them before we start using new features. Where something is planned and not yet in use, this is stated expressly.

1. About the service

Bobilvei (bobilvei.no) is a digital marketplace that connects motorhome owners ("owners") with private individuals who want to rent a motorhome ("renters"). Bobilvei is an intermediary service – we are not a party to the rental agreement between the owner and the renter.

In these terms, "motorhome" also means a caravan, unless stated otherwise.

The service is operated by David Vang AS (org. no. 937 809 263, Vallefaret 21, 0663 Oslo), email hei@bobilvei.no.

1.1 Who your contract is with

• You enter into the rental agreement with the owner, not with Bobilvei. The owner is responsible for the motorhome and for the rental agreement.
• With Bobilvei you have an agreement for intermediation: we run the platform and facilitate the payment. For this you pay the service fee (see section 3).
• The owners are mainly private individuals. If the owner is a private individual, consumer rights such as the right of withdrawal and the consumer rules on defects do not apply to the rental agreement. The listing shows whether the owner is a private individual or a business, and a business owner's organisation number.

1.2 The order in search

Search shows the motorhomes that match the place, dates and price you have chosen. The results are not ranked, and no one can pay for a better position.

2. Who can rent a motorhome through Bobilvei?

To rent a motorhome through Bobilvei you must:

• Be at least 21 years old
• Hold a valid driving licence for the motorhome (category B or higher, depending on the motorhome's weight)
• Have a user account on bobilvei.no

If you rent a caravan, your driving licence must cover your car with the caravan (category B, B with code 96 or BE, depending on the weights), and your car must have a tow bar and be allowed to tow it. You are responsible for your car being able to tow the caravan, and for your driving licence being valid for it.

When you send a request, you confirm that you are at least 21 and hold a valid driving licence. If the request is for a caravan, you also confirm that your car has a tow bar and is allowed to tow it.

3. Request, booking and payment

When you send a request to rent a motorhome through Bobilvei and have added a payment card, the total amount is reserved on your card. You are not charged until the owner has approved your request. The amount is held as an authorisation (reservation) on the card while the owner considers the request, normally for up to three days.

How payment works:

1. You send a request. The owner is then notified of it.
2. You add a payment card, and the amount is reserved on your card – it has not been charged yet. If you do not complete this step, the request expires after 30 minutes. We clear out such requests once an hour, so it may take up to an hour longer.
3. The owner is asked to reply within 48 hours, and can approve or decline as long as the request is open.
4. If the owner approves: the amount is charged to your card immediately, and the booking is confirmed.
5. If the owner declines: the reservation is released at once, and you are not charged.
6. If the owner does not reply: the request expires 48 hours after you sent it. We clear out unanswered requests once an hour, so it may take up to an hour longer. The reservation is then released, and you are not charged.

It may take 1–7 working days before a released reservation disappears from your card statement, depending on the card issuer.

Payment is handled by Stripe, a certified PCI DSS Level 1 provider. Bobilvei does not store card numbers or bank details.

The rental price is set by the owner. The owner may also charge a cleaning fee. In addition, you pay Bobilvei a service fee of 12.5% of the rental amount, for facilitating the booking and the payment. No VAT is charged on the service fee. The rental price, cleaning fee, service fee and total amount are shown in the price summary before you send the request.

3.1 Request without an account

You can send a request without already having an account. The following then applies:

• We create an account for you with the name, email address and phone number you give. We use the phone number only to reach you about the request or the booking.
• You must confirm your email address first. We send you a link that is valid for 24 hours. The owner does not receive your request, and you do not pay, until you have confirmed and chosen a password.
• We check the dates and the price again when you complete. If the motorhome has become unavailable in the meantime, you will be told, and nothing is charged.
• If you do not confirm within 7 days, we delete the account and the request.
• You accept these terms by ticking the box in the form. We store when you did so, and which version of the terms applied.

4. Cancellation and refunds

The following cancellation rules apply to the renter after the booking has been confirmed by the owner:

If you cancel 14 or more days before pickup, you never get back less than half of what you paid. This matters if you paid less than NOK 400: you then get half back, and we do not deduct the administration fee.

If the owner cancels a confirmed booking, you always get a full refund, whatever the timing.

On and after the pickup day, neither you nor the owner can cancel on the website. Write to us at hei@bobilvei.no and we will help you. The refund follows the rules above: if the owner cancels, you get a full refund, and if you cancel, «Less than 7 days before pickup» applies. The pickup day begins at 00:00 Norwegian time. In special cases we may give you back more than the rules above, never less.

The refund is calculated on the whole amount you paid, including the cleaning fee and the service fee. The days are counted as calendar days in Norwegian time, from the day you cancel to the pickup day. The time of day does not count. If the pickup day is Friday 12 June, the whole of Friday 29 May counts as 14 days before, and the whole of Friday 5 June as 7 days before.

Before the owner has approved the request: you can withdraw the request free of charge. If you have added a payment card, the reservation is released at once. It may take 1–7 working days before it disappears from your card statement.

4.1 Right of withdrawal

• The rental agreement: You have no right of withdrawal from the rental agreement. If the owner is a private individual, angrerettloven (the Cancellation Act) does not apply to the rental agreement. If the owner is a business, the rental of a motorhome for a specific period is exempt from the right of withdrawal (angrerettloven § 22 letter m). The cancellation rules above apply.
• Bobilvei's intermediation (the service fee): You have a right of withdrawal from our intermediary service until the owner has confirmed the booking. When you send a request, you ask us to pass it on straight away. Once the owner has confirmed, the service has been delivered, and the right of withdrawal lapses (angrerettloven § 22 letter c). Until then you can withdraw the request free of charge, on the booking's page or by writing to hei@bobilvei.no.

5. Pickup and return

You are responsible for:

• Turning up at the agreed time and place for pickup
• Carrying out a joint condition check with the owner at pickup and return
• Documenting the motorhome's condition with photos at pickup and return
• Returning the motorhome at the agreed time and place, in the same condition as at pickup (normal wear and tear excepted)

In the event of late return, the owner may claim additional payment for extra rental days.

6. Your obligations as a renter

As a renter you undertake to:

• Use the motorhome with care and in accordance with the applicable traffic rules
• Not let anyone else have the motorhome without the owner's approval
• Not use the motorhome for unlawful purposes
• Not smoke in the motorhome unless the owner has expressly allowed it
• Notify the owner and Bobilvei immediately in the event of damage, an accident or technical problems
• Refuel/recharge to at least the same level as at pickup
• Empty the septic tank and the grey water tank, and return the motorhome tidy and clean

6.1 Ratings and reviews

After the rental period you can write a review of the motorhome and the trip, and the owner can rate you as a renter. This applies to confirmed bookings, but not to a booking cancelled before or on the pickup day. If the rental was cut short after the pickup day, you can still review each other.

• Deadline. You have 14 days from the last day of the rental period.
• Hidden until both have replied. Your review and the owner's rating become visible at the same time, when both have been submitted or the deadline has passed.
• Cannot be changed. You cannot edit or withdraw a submitted review yourself. If you want it removed, you can contact us (see the privacy policy, section 7).
• Your review is public. It is shown on the listing and on the owner's profile, with your first name, the first letter of your last name and the month it was written.
• The rating of you is not public. The owner gives 1–5 stars overall and for cleanliness, care of the motorhome and returned as agreed, and can write a comment. You can read the rating when it is visible. Other owners see only the average (overall and for each category) and the number of ratings, never the comment, and only while you have a request awaiting a reply from them.
• Three years. A rating of you is deleted when it is three years old.
• The owner decides. Bobilvei does not decline requests automatically because of ratings.

A review must be honest and based on your own experience of the rental. It must not contain personal data about others, threats, harassment or advertising. Bobilvei may hide reviews that break these rules. Otherwise all reviews are shown: we do not pick and choose, do not sort by content and do not remove reviews for being negative.

If you disagree with a rating of you, you can contact us at hei@bobilvei.no. See also the privacy policy, sections 2.7 and 7.

7. Damage and liability

You are liable for damage to the motorhome that occurs during the rental period, unless the damage is due to normal wear and tear or to circumstances beyond your control.

In the event of damage you must:

1. Notify the owner immediately
2. Document the damage with photos
3. Notify Bobilvei at hei@bobilvei.no
4. In the event of a road traffic accident: contact the police and the insurance company in accordance with the applicable rules

Liability for damages depends on the insurance cover that applies to the booking in question.

8. The platform's liability and limitations

Bobilvei is a marketplace and intermediary – not a lessor.

• We are not a party to the rental agreement and are not liable for the owner's performance of it. We do not guarantee the motorhome's technical condition, its availability, or that it matches the listing description.
• We are liable for losses caused by errors in our own service. We do not limit liability for gross negligence or intent, or for what follows from mandatory law.
• We may close a user account that breaches these terms. You will then receive written reasons, advance notice where possible, and you can complain to hei@bobilvei.no.

9. Disputes and complaints

Disagreement with the owner: Contact us at hei@bobilvei.no. We help the parties find a solution, and reply within 30 days.

If you and the owner cannot find a solution:

• If the owner is a private individual, the case can be brought before forliksrådet (the conciliation board).
• If the owner is a business, you can send the case to Forbrukertilsynet (the Norwegian Consumer Authority) for mediation.

Complaints about Bobilvei's own service: Write to hei@bobilvei.no. If we do not reach agreement, you can send the case to Forbrukertilsynet for mediation: forbrukertilsynet.no/send-sak-til-mekling.

10. Privacy

We process your personal data in accordance with our privacy policy, available at bobilvei.no/personvern.

11. Changes to the terms

We may change the terms when the service changes, when a law, a regulation or an authority requires it, to prevent misuse or security problems, or to make the text clearer.

• Changes that are not to your disadvantage, for example new features, better terms or a clearer text, apply from when they are published here. The same applies to changes that a law or an authority requires at shorter notice.
• Changes that are to your disadvantage will be notified to you by email at least 15 days before they apply. We explain what is changing and why. If you do not accept the change, you can close your account free of charge before it applies: write to hei@bobilvei.no.
• Bookings that have already been confirmed follow the terms that applied when they were confirmed.

The date at the top shows when the terms were last changed. You can get earlier versions by writing to hei@bobilvei.no.

Transitional rule: If you had an account before 15 October 2026, the rule on 15 days' notice applies to you from 30 days after we sent you the email notice of this change. Until then, we will notify you at least 30 days before a change that is to your disadvantage.

12. Governing law and venue

These terms are governed by Norwegian law. You can bring a case where you live.

13. Contact

If you have questions about these terms, contact us at hei@bobilvei.no, or write to David Vang AS, Vallefaret 21, 0663 Oslo.